Privacy Policy

 PRIVACY POLICY

 

Introduction

This Privacy Policy is intended to help you better understand how we collect, use and store your information – whether you are a Retailer or End User/Consumer – when using our products or services or whether you’re simply visiting this website.

By using any of our services, you are agreeing to the terms of this Privacy Policy, and, as applicable, our Terms and Conditions.

Why is Bonk & Co updating its privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help streamline our business services. For example, Trustpilot who collect customer reviews on behalf of ourselves once a purchase is completed in store and or online.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us.

What information do we collect about you?

We collect information about you when you engage with our website, or staff in our showrooms. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

1. Name (including title).
2. Address.
3. Phone number.
4. Email address.
5. Stove information (including serial number).
6. The date and time you used our services.
7. The pages you visited on our website and how long you visited us for.
8. Your IP address.
9. Your GPS location (where you have permitted access to this).
10. The internet browser and devices you are using.
11. Cookies (for more information please see our Cookie Policy).
12. The website address from which you accessed our website.
13. Details of any transactions between you and us.
14. Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses).
15. CCTV recorded images from our showrooms.
16. Any information within correspondence you send to us.

We use this information to manage your account, support and process your order, authentication, processing of payments and marketing (unless you have opted out).

How do we use your information?

Bonk & Co Ltd will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information:

Consent:

Where you have provided your consent, we may use and process your information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you);

You can withdraw your consent at any time by contacting us at hello@bonkandco.com or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

Legitimate Interests:

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us. This may include the use of third party services who provide part of the services required on our behalf. For example, Xero cloud based accounting and Trustpilot review collection.

How long do we keep it for?

The periods for which we keep your information depends on the purpose for which your information was collected and used. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Who do we share it with?

We share your information will the following business partners. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

• Our IT service providers when it is necessary for them to support our internal IT issues.
• Our CRM Business Software provider – to enable us to process your orders and manage your account.
• Couriers to help deliver our products to you.
• E-commerce platform providers which allow you to place orders and make payments online
• Any external contractors required to undertake services coordinated through ourselves.
• Online third party services such as Trustpilot who collect customer reviews on behalf of ourselves once a purchase is completed in store.

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated non specific data sets where ever possible.

Email

Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by others. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.

Security

We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk. We never hold your credit card details on our website or in our own records.

We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to employees who need it and that all employees who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected

How do we protect your Information across borders?

The internet works as a global environment. This means that using it to collect and process personal data often involves the international transmission of data including outside of the European Economic Area (EEA)

Our third-party service providers, such as payment gateways and other payment transaction processors, are located in or have facilities that are located in a different country or territory to the UK. If you elect to proceed with a transaction that involves the services of one of our third-party service providers, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Your personal data is protected under applicable laws such as the European Commission Data Adequacy or they are certified with the international Privacy Shield Framework.

Once you leave our webstore or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Your Rights under applicable Data Protection Law

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:
1. Ask for a copy of the information that we hold about you;
2. Correct and update your information;
3. Withdraw your consent (where we rely on it). Please see further How do we use this information;
4. Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
5. Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
6. Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

 

Subject Access Request

If you would like a copy of some or all of your personal information, please email, write to us at the following address or call us;

Postal Address;
Bonk & Co
8 Harbour Road
Inverness
IV1 1SY

Telephone;
01463 202968

Google Analytics & Cookies

Cookies are text files which identify users’ computers to the website’s server.
Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.

Many websites do this to track traffic flows, whenever users visit those websites.
www.bonkandco.com uses third-party cookies to measure use of the website including the number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what information is most popular and can influence future website content and development.

For this purpose, www.bonkandco.com uses Google Analytics to measure and analyse usage of the website. The information collected will include IP Address, pages visited, browser type and operating system. The data gathered cannot be used to identify any user personally.

You can control your acceptance of cookies and/or disable them entirely in your web browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

In May 2011, EU Privacy Laws on the use of browser cookies came into force. This statement has been drafted to explain the types of cookie that this site uses, and to show that this website complies with the new EU legislation. More information on the new changes can be found from this Information Commissioner’s Office (ICO) publication.