The Inverness showroom will be closed for Christmas from 1.30pm on Saturday the 22nd of December.
We will reopen on Thursday the 3rd of January.
Please note: We will close at 12pm on Friday the 21st of December. Business as usual on Saturday.
The Edinburgh Showroom will close at 5pm on Thursday the 20th of December, reopening on the 3rd of January.

Privacy Policy

This Privacy Policy is intended to help you better understand how we collect, use and store your information – whether you are a Retailer or End User/Consumer – when using our products or services or whether you’re simply visiting this website.

By using any of our services, you are agreeing to the terms of this Privacy Policy, and, as applicable, our Terms and Conditions.

Why is Bonk & Co updating its privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

What information do we collect about you?
As part of the buying and selling process, we collect the personal information that you give to us when you register online, purchase something from any of our showrooms, purchase over the telephone or enter our competitions and surveys. This includes;

  • Your full name and personal details including home address, email address, telephone and mobile numbers.
  • Date of birth and/or age to make sure that you’re eligible to purchase age restricted bladed items. We may send your details to, and also use information from credit reference agencies and fraud prevention agencies to prevent fraud and to verify your identity.
  • Business details including company name, shipping and billing address, telephone and mobile numbers and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We use this information to manage your account, support and process your order, authentication, processing of payments and marketing (unless you have opted out).

How long do we keep it for?
The periods for which we keep your information depends on the purpose for which your information was collected and used. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Who do we share it with?
We share your information will the following business partners. They will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

  • Our IT service providers when it is necessary for them to support our internal IT issues.
  • Our CRM Business Software provider – to enable us to process your orders and manage your account
  • Couriers to help deliver our products to you.
  • E-commerce platform providers which allow you to place orders and make payments online
  • Various credit reference agencies, electoral role and other sources of data/agencies to ensure we comply with our legal and regulatory obligations regarding bladed items
  • Anyone else where you have given consent for or as required by Regulators and the law
  • Any external contractors required to undertake services coordinated through ourselves.

Emails
Whilst we will take all reasonable steps to protect and secure your personal data, we cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by others. We will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you. We use the following third party services to contact you via email;

  • TrustpilotAs part of the purchase process, Trustpilot is functioning as our data processor in order to collect feedback from our customers on our behalf. Trustpilot gathers customer name, email address and transaction reference number only. We use Trustpilot to provide us with impartial customer feedback on our services. You can unsubscribe from these emails at any time through the link at the bottom of the messages or by contacting us.
  • Mailchimp 

    Mailchimp automatically place single pixel gifs, also known as web beacons, in every email sent to our mailing list. These are tiny graphic files that contain unique identifiers that enable us to recognise when our subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our users about how an email campaign performed and what actions subscribers took. You can unsubcribe from these emails at any time through the link at the bottom of the messages or by contacting us.

Security
We know how much trust you place in us when you share your personal data. Because of that we place great importance on the security of your personal information and will always take appropriate precautions to protect it.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk. We never hold your credit card details on our website or in our own records.

We take care to protect your personal information. We take steps to ensure that access to personal information is restricted to employees who need it and that all employees who handle personal information are fully trained and kept up-to-date on our data management, security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected

How do we protect your Information across borders?
The internet works as a global environment. This means that using it to collect and process personal data often involves the international transmission of data including outside of the European Economic Area (EEA)

Our third-party service providers, such as payment gateways and other payment transaction processors, are located in or have facilities that are located in a different country or territory to the UK. If you elect to proceed with a transaction that involves the services of one of our third-party service providers, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Your personal data is protected under applicable laws such as the European Commission Data Adequacy or they are certified with the international Privacy Shield Framework.

Once you leave our webstore or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Your Rights under applicable Data Protection Law
You retain all rights to your Personal Information and can request access to it at any time (please note that these rights don’t apply in all circumstances and that the date portability is only relevant from May 2018)

  • The right to be informed about the processing of your personal data
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed
  • The right to object to the processing of your personal data if there are compelling legitimate grounds. You may also object to your use of personal data for marketing purposes using the process set out in the section headed “Marketing”
  • The right to restrict processing of your personal data
  • The right to have your personal data erased (the “right to be forgotten”)
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data (“data portability”), and,
  • Rights in relation to automated decision making including profiling – In the unlikely circumstances that we process information about you on a purely automated basis that has a significant impact on you, we shall give you the opportunity to discuss the output of such processing before making those decisions (save to the extent otherwise permitted under applicable law).

Subject Access Request
If you would like a copy of some or all of your personal information, please email or write to us at the following address;

Bonk & Co
8 Harbour Road
Inverness
IV1 1SY

Google Analytics & Cookies
Cookies are text files which identify users’ computers to the website’s server.
Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.

Many websites do this to track traffic flows, whenever users visit those websites.
www.bonkandco.com uses third-party cookies to measure use of the website including the number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what information is most popular and can influence future website content and development.

For this purpose, www.bonkandco.com uses Google Analytics to measure and analyse usage of the website. The information collected will include IP Address, pages visited, browser type and operating system. The data gathered cannot be used to identify any user personally.

You can control your acceptance of cookies and/or disable them entirely in your web browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

In May 2011, EU Privacy Laws on the use of browser cookies came into force. This statement has been drafted to explain the types of cookie that this site uses, and to show that this website complies with the new EU legislation. More information on the new changes can be found from this Information Commissioner’s Office (ICO) publication.

Payment Methods Hetas TrustPilot