Wood Fire Handbook
Delivery Charges
We ship and deliver online orders to all parts of mainland UK, including the Highlands & Islands and Northern Ireland. Unlike many other online retailers, we do not charge a surcharge for customers in the Scottish Highlands!
Mainland UK including Scottish Highlands & Islands - £8.95
For online orders over £65, delivery is free of charge
('Enquire Now' items may be subject to further carriage charges)
We ship and deliver online orders to all parts of mainland UK, including the Highlands & Islands and Northern Ireland. Unlike many other online retailers, we do not charge a surcharge for customers in the Scottish Highlands!
Mainland UK including Scottish Highlands & Islands - £8.95
For online orders over £65, delivery is free of charge
('Enquire Now' items may be subject to further carriage charges)
Northern Ireland - £20
For online orders over £100, delivery is free of charge
('Enquire Now' items may be subject to further carriage charges)
('Enquire Now' items may be subject to further carriage charges)
We currently do not ship orders to any other UK Islands, Europe, the US or any other worldwide territory, we only ship and deliver online orders within the UK.
Delivery Timescales
Once your online order has shipped, it should arrive with you within 2 working days. Please note, working days are Monday - Friday and DO NOT include Saturday and Sunday. You will receive a confirmation email from us as soon as your order has shipped, including a tracking code.
All online orders placed before midday Monday to Friday, will be dispatched same working day. Orders placed after midday Monday to Friday will be dispatched the next working day. Please note that orders received after midday on a Friday will be dispatched the following Monday.
Collection Service
We offer a Collection Service at checkout to allow you to process your order online and collect from our showroom in Inverness. This is a free of charge service.
Once your online order has been processed and is ready for collection, you will receive an email confirmation with a collection date and time. We aim to do this within 4 hours of receiving your order. Collection orders received after 2pm may not be available until the next working day.
Please make sure you bring your email confirmation with you.
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