Frequently Asked Questions

When do my repayments start?
Payments will begin one month after the goods have been delivered.
 
Can I change my payment date?
Customers can change their payment date once they have received their welcome documents.
 
Can I make additional payments?
Yes, customers can make additional payments at any time free of charge.
 
Can I change my Direct Debit details?
Yes, please call our Customer Service team on 0344 375 5500 to discuss this in further detail.
 
How do I view my balance?
The quickest and easiest way for customers to view their balance is by managing their account online. Customers can create an account or access a pre-existing account at https://my.novunapersonalfinance.co.uk/oss2/customer/

Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however, the employment details of your spouse / partner will be required in order to process your application.

Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.